PRELIMINARY INFORMATION FORM
The subject of this Distance Sales Contract Preliminary Information Form (“Preliminary Information Form”) is to define the rights and obligations of the Parties in accordance with the Consumer Protection Law No. 6502 and the provisions of the Regulation on Distance Contracts published in the Official Gazette No. 29188 dated November 27, 2014, regarding the services purchased by the BUYER as specified below. By accepting this Preliminary Information Form, the BUYER acknowledges, declares, and undertakes that upon confirming the order subject to the Contract, they will be obligated to pay the order amount and any additional fees, if applicable, in accordance with the principles set forth in this Preliminary Information Form.
1. SELLER INFORMATION
2. PRODUCT AND PAYMENT INFORMATION SUBJECT TO THE CONTRACT
The Distance Sales Contract related to this Preliminary Information Form applies exclusively to sales made through the Seller's "Trendyol" seller page and sales conducted via sales channels such as the phone number published on the Seller's website, "WhatsApp" communication line, etc. This contract does not apply to sales made through channels other than those specified, and the Seller shall not be held liable or responsible for such sales.
The total sales price stated below for the product(s) described with their main features includes VAT and all other taxes.
Product and Payment Information:
Delivery Information:
Invoice Information:
Invoices are processed as e-invoices and sent to the contact address provided by the Buyer. The issuance and delivery of the invoice for corporate sales are subject to the Turkish Commercial Code No. 6102.
Corporate sales cannot exceed 10 (ten) units in a single transaction.
Payments can only be made by bank/credit card and via the "mail order" method and are subject to the "Fair Trade Policy" available on the Website.
Payments are processed through third-party payment infrastructure providers. The payment/card information shared is neither processed nor stored by the Seller, and the Seller cannot be held responsible for any actions of the third-party payment infrastructure providers.
The Buyer may not resell or list the purchased product(s) for sale on their own behalf, unless the Seller has explicitly granted prior permission.
3. DELIVERY
The Product or Products subject to the Contract will be delivered to the BUYER no later than 30 (thirty) days following order confirmation and payment. However, special delivery conditions for certain Products are provided in the product details section on the website. The BUYER is deemed to have read and accepted these delivery conditions by placing the order.
Delivery of the Product subject to the Contract is conditional upon the payment of the contract price by the Buyer using their chosen method of payment.
Unless otherwise explicitly stated, the Seller applies the standard shipping procedure for the delivery of sold products, which are shipped via the Seller’s contracted third-party courier company. Different arrangements may be made for corporate sales.
The Product(s) will be shipped by the logistics company designated by the Seller and accepted by the Buyer upon approval of this contract, to the Buyer’s address provided in Article 5 of the Contract. It is the Buyer’s responsibility to notify the Seller of any changes to the shipping address at least 2 business days before the shipment begins.
Shipping and delivery costs shall be borne by the Buyer. The product price does not include the shipping fee.
Even if the Buyer is not present at the address at the time of delivery, the Seller shall be deemed to have fully and properly fulfilled their obligation. Therefore, the Seller is not responsible for any damages or costs arising from the Buyer’s late receipt or failure to receive the Product. The Seller is responsible for delivering the Product subject to the contract in accordance with the specifications stated in the order.
For sales made outside of Turkey, any additional shipping costs, customs duties, and other related expenses arising from the shipment of the products shall be borne by the BUYER. Different arrangements may be made for corporate sales.
4. PRODUCT PRICE
The specified product price is stated in Article 2 of this Preliminary Information Form; the BUYER acknowledges that this fee, determined according to the selected product and product type, will be charged to them. In the event of any changes to these fees, the SELLER will provide the necessary notifications through relevant channels.
The SELLER sets product prices in accordance with the provisions of the Law No. 6585 on the Regulation of Retail Trade and the Unfair Price Evaluation Board Regulation, based on mandatory increases in stock, raw materials, production, packaging, marketing expenses, and costs. The SELLER reserves the right to change the prices of the products.
5. RIGHT OF WITHDRAWAL
If the distance contract concerns the sale of goods, the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product to themselves or to the person/organization at the designated address, provided that they notify the SELLER. The BUYER may exercise this right of withdrawal without any legal or penal liability and without giving any reason by rejecting the goods.
The withdrawal notification must be made to the SELLER at the contact addresses specified in Article 1 of this Preliminary Information Form.
The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting the Contract, the BUYER acknowledges in advance that they have been informed about the right of withdrawal.
To exercise the right of withdrawal, a written notification must be sent to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax, or email, and the product must not have been used in accordance with the provisions on "Products Not Eligible for the Right of Withdrawal" set forth in Article 13 of the Contract.
In the event of exercising this right, the product delivered to a third party or the BUYER must be returned complete and undamaged, including its invoice, box, packaging, and any standard accessories, if applicable.
The right of withdrawal for tea and similar products is valid only if the protective elements such as packaging, tape, seal, or wrapping remain unopened after delivery. Otherwise, the return will not be accepted due to health and hygiene reasons. (Regulation on Distance Contracts, Article 15/c)
The BUYER is obligated to return the Product, which they intend to return by exercising the right of withdrawal, to the SELLER within 10 (ten) days from the date of the withdrawal notification, using the courier that delivered the Product to them. The SELLER is responsible for these return shipping costs.
The SELLER shall refund all payments received, including delivery costs to the BUYER if applicable, through the payment method used by the BUYER for the purchase, within 14 (fourteen) days from the date the notification of exercising the right of withdrawal is received.
If the value of the goods decreases due to fault of the BUYER or if the return becomes impossible, the BUYER shall compensate the SELLER for damages proportionate to their fault. However, the BUYER is not responsible for any changes or deterioration that occur as a result of proper use of the goods or product within the right of withdrawal period.
If exercising the right of withdrawal causes the total amount to fall below the campaign limit set by the SELLER, the discount amount enjoyed under the campaign will be revoked.
6. IN CASE OF DISPUTE
In the event of any dispute arising from the contract,
This Preliminary Information Form will proceed to the stage of establishing the distance sales contract after being read and accepted electronically by the BUYER.
SELLER:
BUYER:
DATE:
DISTANCE SALES CONTRACT
This is a Virtual Environment Sales Contract between www.turkishteacompany.com and the Customer.
2. PARTIES
This Agreement has been entered into between the parties below under the terms and conditions specified herein.
a. ‘BUYER’; (hereinafter referred to as the "BUYER" in the contract)
NAME-SURNAME:
ADDRESS:
b. ‘SELLER’; (hereinafter referred to as the "SELLER" in the contract)
NAME-SURNAME:
ADDRESS:
By accepting this contract, the BUYER acknowledges in advance that upon confirming the order subject to this contract, they will be obligated to pay the order amount as well as any additional fees such as shipping charges and taxes, and that they have been duly informed accordingly.
3. DEFINITIONS
The terms listed below shall have the meanings specified next to them in the implementation and interpretation of this contract:
4. SUBJECT
5. SELLER INFORMATION
6. BUYER INFORMATION
7. INFORMATION ON THE PRODUCT(S) SUBJECT TO THE CONTRACT
Product and Payment Information:
Delivery Information:
The shipping cost for the product delivery will be paid by the BUYER.
8. INVOICE INFORMATION
The Seller processes the invoices with the necessary information specified below as e-invoices and sends them to the contact address provided by the Buyer. The issuance and delivery of invoices for corporate sales are subject to the Turkish Commercial Code No. 6102.
Invoice Information:
9. CONTRACT DATE AND FORCE MAJEURE
10. GENERAL PROVISIONS
11. RIGHT OF WITHDRAWAL
12. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
13. DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on payments made by credit card, they accept, declare, and undertake that they will pay interest according to the credit card agreement with the card-issuing bank and will be responsible to the bank. In such cases, the relevant bank may pursue legal actions; claim related costs and attorney fees from the BUYER, and under all circumstances, if the BUYER defaults on their debt, the BUYER agrees, declares, and undertakes to compensate the SELLER for any damages and losses incurred due to the delayed payment of the debt.
14. TERMINATION
Subject to the Seller’s right of termination for just cause and the termination rights specified in other clauses of this Agreement,
The Seller’s right to terminate is reserved.
15. COMPETENT COURTS AND ENFORCEMENT OFFICES
This Agreement is governed by Turkish Law, and in disputes arising from the Agreement, the provisions of Law No. 6502 on Consumer Protection shall be applied in determining the competent and authorized jurisdiction. Within the monetary limits specified by the legislation, the consumer arbitration committee or consumer courts and enforcement offices located at the consumer’s place of residence or where the consumer transaction took place shall have jurisdiction.
16. EVIDENCE AGREEMENT
The BUYER acknowledges, declares, and undertakes that, in the event of any disputes arising from this Agreement, the SELLER’s official books and commercial records, as well as the electronic data and computer records kept in its own database and servers, shall constitute binding, definitive, and exclusive evidence. The BUYER acknowledges, declares, and undertakes that this clause constitutes an evidence agreement within the meaning of Article 193 of the Turkish Code of Civil Procedure No. 6100.
17. ENTRY INTO FORCE
The BUYER shall be deemed to have accepted all the terms and conditions of this Agreement upon making the payment for the order placed through the website. The SELLER is obliged to implement the necessary software arrangements to obtain the BUYER’s confirmation that this Agreement has been read and accepted on the website prior to the completion of the order.
SELLER:
BUYER:
DATE:
The subject of this Distance Sales Contract Preliminary Information Form (“Preliminary Information Form”) is to define the rights and obligations of the Parties in accordance with the Consumer Protection Law No. 6502 and the provisions of the Regulation on Distance Contracts published in the Official Gazette No. 29188 dated November 27, 2014, regarding the services purchased by the BUYER as specified below. By accepting this Preliminary Information Form, the BUYER acknowledges, declares, and undertakes that upon confirming the order subject to the Contract, they will be obligated to pay the order amount and any additional fees, if applicable, in accordance with the principles set forth in this Preliminary Information Form.
1. SELLER INFORMATION
| Company Name/Title | Turkish Tea Company Çay Sanayi ve Ticaret Limited Şirketi |
| Address | Merkez Mah. Çuha Sok. No. 4 (NEF10) İç Kapı No. 3, Kağıthane, İstanbul |
| MERSİS Number | 0724070082500001 |
| info@turkishteacompany.com.tr | |
| Telephone | +90 (212) 741 47 27 |
2. PRODUCT AND PAYMENT INFORMATION SUBJECT TO THE CONTRACT
The Distance Sales Contract related to this Preliminary Information Form applies exclusively to sales made through the Seller's "Trendyol" seller page and sales conducted via sales channels such as the phone number published on the Seller's website, "WhatsApp" communication line, etc. This contract does not apply to sales made through channels other than those specified, and the Seller shall not be held liable or responsible for such sales.
The total sales price stated below for the product(s) described with their main features includes VAT and all other taxes.
Product and Payment Information:
| Product/Service Description | Price |
| [Products] | |
| Order Payment Total (Including VAT) | [Total] TL |
| Subtotal | |
| Payment Methods | |
Delivery Information:
| Delivery Address | [Address] |
| Recipient Name | [Name/Surname] |
| [Telephone] | |
| Delivery Time | [Day] |
Invoice Information:
| Invoice Address | [Address] |
| Telephone | [Telephone] |
| [E-Mail] |
Invoices are processed as e-invoices and sent to the contact address provided by the Buyer. The issuance and delivery of the invoice for corporate sales are subject to the Turkish Commercial Code No. 6102.
Corporate sales cannot exceed 10 (ten) units in a single transaction.
Payments can only be made by bank/credit card and via the "mail order" method and are subject to the "Fair Trade Policy" available on the Website.
Payments are processed through third-party payment infrastructure providers. The payment/card information shared is neither processed nor stored by the Seller, and the Seller cannot be held responsible for any actions of the third-party payment infrastructure providers.
The Buyer may not resell or list the purchased product(s) for sale on their own behalf, unless the Seller has explicitly granted prior permission.
3. DELIVERY
The Product or Products subject to the Contract will be delivered to the BUYER no later than 30 (thirty) days following order confirmation and payment. However, special delivery conditions for certain Products are provided in the product details section on the website. The BUYER is deemed to have read and accepted these delivery conditions by placing the order.
Delivery of the Product subject to the Contract is conditional upon the payment of the contract price by the Buyer using their chosen method of payment.
Unless otherwise explicitly stated, the Seller applies the standard shipping procedure for the delivery of sold products, which are shipped via the Seller’s contracted third-party courier company. Different arrangements may be made for corporate sales.
The Product(s) will be shipped by the logistics company designated by the Seller and accepted by the Buyer upon approval of this contract, to the Buyer’s address provided in Article 5 of the Contract. It is the Buyer’s responsibility to notify the Seller of any changes to the shipping address at least 2 business days before the shipment begins.
Shipping and delivery costs shall be borne by the Buyer. The product price does not include the shipping fee.
Even if the Buyer is not present at the address at the time of delivery, the Seller shall be deemed to have fully and properly fulfilled their obligation. Therefore, the Seller is not responsible for any damages or costs arising from the Buyer’s late receipt or failure to receive the Product. The Seller is responsible for delivering the Product subject to the contract in accordance with the specifications stated in the order.
For sales made outside of Turkey, any additional shipping costs, customs duties, and other related expenses arising from the shipment of the products shall be borne by the BUYER. Different arrangements may be made for corporate sales.
4. PRODUCT PRICE
The specified product price is stated in Article 2 of this Preliminary Information Form; the BUYER acknowledges that this fee, determined according to the selected product and product type, will be charged to them. In the event of any changes to these fees, the SELLER will provide the necessary notifications through relevant channels.
The SELLER sets product prices in accordance with the provisions of the Law No. 6585 on the Regulation of Retail Trade and the Unfair Price Evaluation Board Regulation, based on mandatory increases in stock, raw materials, production, packaging, marketing expenses, and costs. The SELLER reserves the right to change the prices of the products.
5. RIGHT OF WITHDRAWAL
If the distance contract concerns the sale of goods, the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product to themselves or to the person/organization at the designated address, provided that they notify the SELLER. The BUYER may exercise this right of withdrawal without any legal or penal liability and without giving any reason by rejecting the goods.
The withdrawal notification must be made to the SELLER at the contact addresses specified in Article 1 of this Preliminary Information Form.
The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting the Contract, the BUYER acknowledges in advance that they have been informed about the right of withdrawal.
To exercise the right of withdrawal, a written notification must be sent to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax, or email, and the product must not have been used in accordance with the provisions on "Products Not Eligible for the Right of Withdrawal" set forth in Article 13 of the Contract.
In the event of exercising this right, the product delivered to a third party or the BUYER must be returned complete and undamaged, including its invoice, box, packaging, and any standard accessories, if applicable.
The right of withdrawal for tea and similar products is valid only if the protective elements such as packaging, tape, seal, or wrapping remain unopened after delivery. Otherwise, the return will not be accepted due to health and hygiene reasons. (Regulation on Distance Contracts, Article 15/c)
The BUYER is obligated to return the Product, which they intend to return by exercising the right of withdrawal, to the SELLER within 10 (ten) days from the date of the withdrawal notification, using the courier that delivered the Product to them. The SELLER is responsible for these return shipping costs.
The SELLER shall refund all payments received, including delivery costs to the BUYER if applicable, through the payment method used by the BUYER for the purchase, within 14 (fourteen) days from the date the notification of exercising the right of withdrawal is received.
If the value of the goods decreases due to fault of the BUYER or if the return becomes impossible, the BUYER shall compensate the SELLER for damages proportionate to their fault. However, the BUYER is not responsible for any changes or deterioration that occur as a result of proper use of the goods or product within the right of withdrawal period.
If exercising the right of withdrawal causes the total amount to fall below the campaign limit set by the SELLER, the discount amount enjoyed under the campaign will be revoked.
6. IN CASE OF DISPUTE
In the event of any dispute arising from the contract,
- In disputes below the updated amount determined by the Consumer Protection Law No. 6502 (TL4570) and increased annually at the beginning of each calendar year according to the revaluation rate announced pursuant to Article 298 (repeated) of the Tax Procedure Law No. 213, you may apply to the Consumer Arbitration Committee in your district,
- If you are in a province with metropolitan municipality status, for disputes within the updated value range determined by the Consumer Protection Law No. 6502 (between TL4,570 and TL6,860) and increased annually at the beginning of each calendar year according to the revaluation rate announced pursuant to Article 298 (repeated) of the Tax Procedure Law No. 213, you may apply to the Consumer Arbitration Committee in your province,
- For disputes exceeding the specified amounts, you may apply to the Consumer Court in your jurisdiction.
This Preliminary Information Form will proceed to the stage of establishing the distance sales contract after being read and accepted electronically by the BUYER.
SELLER:
BUYER:
DATE:
DISTANCE SALES CONTRACT
This is a Virtual Environment Sales Contract between www.turkishteacompany.com and the Customer.
2. PARTIES
This Agreement has been entered into between the parties below under the terms and conditions specified herein.
| SELLER | |
| Company Name/Title | Turkish Tea Company Çay Sanayi ve Ticaret Limited Şirketi |
| Address | Merkez Mah. Çuha Sok. No. 4 (NEF10) İç Kapı No. 3, Kağıthane, İstanbul |
| MERSİS Number | 0724070082500001 |
| info@turkishteacompany.com.tr | |
| Telephone | +90 (212) 741 47 27 |
| BUYER | |
| Person | |
| Address | |
| Telephone | |
a. ‘BUYER’; (hereinafter referred to as the "BUYER" in the contract)
NAME-SURNAME:
ADDRESS:
b. ‘SELLER’; (hereinafter referred to as the "SELLER" in the contract)
NAME-SURNAME:
ADDRESS:
By accepting this contract, the BUYER acknowledges in advance that upon confirming the order subject to this contract, they will be obligated to pay the order amount as well as any additional fees such as shipping charges and taxes, and that they have been duly informed accordingly.
3. DEFINITIONS
The terms listed below shall have the meanings specified next to them in the implementation and interpretation of this contract:
- MINISTER: The Minister of Trade,
- MINISTRY: The Minister of Trade,
- LAW: The Consumer Protection Law No. 6502,
- REGULATION: The Regulation on Distance Contracts (Official Gazette: 27.11.2014 / No. 29188)
- SERVICE: Any consumer transaction other than the provision of goods performed or promised to be performed in return for a fee or benefit.
- SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or for the account of the seller.
- BUYER: The real or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes.
- WEBSITE: The website owned by the SELLER at www.turkishteacompany.com.tr
- ORDERER: The real or legal person who requests a good or service through the SELLER’s website.
- PARTIES: The SELLER and the BUYER.
- CONTRACT: This agreement concluded between the SELLER and the BUYER.
- GOODS: Movable property subject to purchase and intangible goods such as software, audio, video, and similar items prepared for use in an electronic environment.
4. SUBJECT
- This Agreement regulates the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product with the specified characteristics and sale price, which the BUYER orders electronically through the SELLER’s website www.turkishteacompany.com.tr.
- The BUYER acknowledges and declares, under the provisions of this contract, that they have been informed about the basic characteristics of the products subject to sale, the sales price, payment method, delivery conditions, and all other preliminary information related to the products, as well as the "Right of Withdrawal." The BUYER confirms this preliminary information electronically and subsequently places the order. The preliminary information and invoice available on the payment page of the www.turkishteacompany.com.tr website are integral parts of this contract.
- The prices listed and announced on the website are the sales prices. The announced prices and promises are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the specified period.
5. SELLER INFORMATION
| Company Name/Title | Turkish Tea Company Çay Sanayi ve Ticaret Limited Şirketi |
| Address | Merkez Mah. Çuha Sok. No. 4 (NEF10) İç Kapı No. 3, Kağıthane, İstanbul |
| MERSİS Number | 0724070082500001 |
| info@turkishteacompany.com.tr | |
| Telephone | +90 (212) 741 47 27 |
6. BUYER INFORMATION
| Person to be Delivered To | |
| Delivery Address | |
| Telephone |
7. INFORMATION ON THE PRODUCT(S) SUBJECT TO THE CONTRACT
- The type, kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product(s) purchased electronically are specified below. The person to be invoiced must be the same as the person entering into the contract. The information provided below must be accurate and complete. The BUYER agrees to fully compensate for any damages arising from incorrect or incomplete information and accepts all liabilities that may result from such situations.
- If deemed necessary, the SELLER reserves the right to suspend the order if the information provided by the BUYER does not correspond to reality. In cases where the SELLER identifies an issue with the order and cannot reach the BUYER via the provided phone, email, or postal addresses, the SELLER will suspend the order for 15 (fifteen) days. During this period, it is expected that the BUYER contacts the SELLER regarding the matter. If no response is received from the BUYER within this timeframe, the SELLER will cancel the order to prevent harm to both parties.
- The basic characteristics of the goods/products/services (type, quantity, brand/model, color, number) are published on the SELLER’s website.
- The prices listed and announced on the website are the sales prices. Announced prices and promises remain valid until updated or changed. Prices announced for a limited time are valid until the specified period ends.
- The total sales price of the goods or services subject to the contract, including all taxes, is shown below. The information provided must be accurate and complete. The BUYER agrees to fully compensate for any damages arising from incorrect or incomplete information and accepts all liabilities that may result from such situations.
Product and Payment Information:
| Product/Service Description | Price |
| [Products] | |
| Order Payment Total (Including VAT) | [Total] TL |
| Subtotal | |
| Payment Methods | |
Delivery Information:
| Delivery Address | [Address] |
| Recipient Name | [Name/Surname] |
| [Telephone] | |
| Delivery Time | [Day] |
The shipping cost for the product delivery will be paid by the BUYER.
8. INVOICE INFORMATION
The Seller processes the invoices with the necessary information specified below as e-invoices and sends them to the contact address provided by the Buyer. The issuance and delivery of invoices for corporate sales are subject to the Turkish Commercial Code No. 6102.
Invoice Information:
| Invoice Address | [Address] |
| Telephone | [Telephone] |
| [E-Mail] |
9. CONTRACT DATE AND FORCE MAJEURE
- The contract date is the date on which the order is placed by the Buyer, which is ___/___/___.
- Events that were not existing or foreseeable at the time the contract was signed, occurring beyond the control of the parties, and that make it partially or completely impossible for one or both parties to fulfill their contractual obligations or to fulfill them on time, shall be considered force majeure (such as natural disasters, war, terrorism, uprising, changes in legislation, seizure or strike, lockout, significant breakdowns in production and communication facilities, etc.). The party experiencing the force majeure event shall immediately notify the other party in writing.
- Neither party shall be held liable for failure to perform their obligations during the continuation of the force majeure event. If the force majeure situation persists for 30 (thirty) days, either party shall have the right to unilaterally terminate the contract.
10. GENERAL PROVISIONS
- The BUYER acknowledges, declares, and undertakes that they have read and become informed about the basic characteristics, sales price, payment method, and delivery-related preliminary information of the product subject to the contract on the SELLER’s website and have provided the necessary confirmation electronically. The BUYER further acknowledges, declares, and undertakes that by electronically confirming the Preliminary Information, they have correctly and completely received the address to be provided by the SELLER before the establishment of the distance sales contract, the essential features of the ordered products, the prices including taxes, and the payment and delivery information.
- The BUYER acknowledges and undertakes that, under this contract, payments can only be made via bank/credit card and the "mail order" method, and that such payments will be subject to the "Fair Trade Policy" available on the Website.
- The SELLER may enter into agreements with third-party payment infrastructure providers and receive payments through them. The payment/card information provided by the BUYER is neither processed nor stored by the SELLER, and the SELLER cannot be held responsible for any actions of the third-party payment infrastructure providers.
- Each product subject to the contract will be delivered to the BUYER within the period specified in the preliminary information section on the website, depending on the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days. The delivery will be made to the BUYER or
- The person and/or organization at the address indicated by the BUYER. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
- Unless otherwise explicitly stated, the SELLER applies the standard shipping procedure for the delivery of sold products, which are shipped via the SELLER’s contracted third-party courier company. Different arrangements may be made for corporate sales.
- For sales made outside of Turkey, any additional shipping costs, customs duties, and other related expenses arising from the shipment of the products shall be borne by the BUYER. Different arrangements may be made for corporate sales.
- The SELLER agrees, declares, and undertakes to deliver the product subject to the Contract completely, in accordance with the specifications stated in the order, and, if applicable, with warranty certificates, user manuals, and other necessary information and documents required for the job. The SELLER commits to performing the work in accordance with legal regulations, free from any defects, meeting standards, and based on principles of accuracy and honesty. Additionally, the SELLER agrees to maintain and improve service quality, exercise the necessary care and diligence during the performance of the work, and act with caution and foresight.
- The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit approval before the performance obligation under the contract expires.
- The SELLER acknowledges, declares, and undertakes that if it becomes impossible to fulfill the product or service subject to the order and thus cannot fulfill its contractual obligations, it will notify the consumer in writing within 3 days from the date it becomes aware of this situation and will refund the total amount to the BUYER within 14 (fourteen) days.
- The BUYER acknowledges, declares, and undertakes that they will electronically confirm this Agreement for the delivery of the product subject to the Contract, and that if the payment for the product is not made or is canceled in the bank records for any reason, the SELLER’s obligation to deliver the product under the contract will cease.
- The BUYER acknowledges, declares, and undertakes that if, after the delivery of the product subject to the contract to the BUYER or to the person and/or organization at the address indicated by the BUYER, the product price is not paid to the SELLER by the relevant bank or financial institution due to unauthorized use of the BUYER’s credit card by third parties, the BUYER will return the product to the SELLER within 3 days, with the shipping cost to be borne by the SELLER.
- The SELLER acknowledges, declares, and undertakes that if, due to force majeure events arising from circumstances beyond the control and foresight of the parties that prevent or delay the fulfillment of their obligations, the product subject to the contract cannot be delivered within the agreed timeframe, they will notify the BUYER accordingly. The BUYER has the right to request the cancellation of the order, replacement of the product with an equivalent item if available, and/or postponement of the delivery period until the obstructing circumstance is resolved. In the event that the BUYER cancels the order, payments made in cash will be refunded to the BUYER in full within 14 days. For payments made by credit card, the product amount will be refunded to the relevant bank within 14 days after the order cancellation by the BUYER. The BUYER acknowledges and agrees that the average processing time for the refunded amount to be reflected in the BUYER’s account by the bank may take 2 to 3 weeks, and that this delay is entirely related to the bank’s processing times. Therefore, the BUYER agrees that the SELLER cannot be held responsible for any such delays.
- The SELLER has the right to contact the BUYER via mail, email, SMS, phone calls, and other means for communication, marketing, notifications, and other purposes using the address, email address, landline and mobile phone numbers, and other contact information provided by the BUYER in the site registration form or updated by the BUYER later. By accepting this contract, the BUYER acknowledges and agrees that the SELLER may engage in the aforementioned communication activities directed to them.
- The BUYER shall inspect the goods/services subject to the contract before acceptance and shall not accept any damaged or defective goods/services from the courier company, such as those that are dented, broken, or have torn packaging. The goods/services accepted shall be deemed to be undamaged and intact. After delivery, the obligation to carefully preserve the goods/services lies with the BUYER. If the right of withdrawal is to be exercised, the goods/services must not be used and the invoice must be returned.
- If the credit cardholder used during the order is not the same person as the BUYER, or if a security vulnerability related to the credit card used in the order is detected before the product is delivered to the BUYER, the SELLER may request the BUYER to provide the cardholder’s identity and contact information, the credit card statement for the previous month, or a document from the cardholder’s bank confirming ownership of the card. The order will be suspended until the BUYER provides the requested information/documents. If these requests are not fulfilled within 24 hours, the SELLER reserves the right to cancel the order.
- The BUYER declares and undertakes that the personal and other information provided is accurate and true. The BUYER agrees to immediately compensate the SELLER in cash and in full for any damages the SELLER may incur due to the inaccuracy of this information upon the SELLER’s first notification.
- The BUYER hereby acknowledges and undertakes to comply with all applicable legal regulations while using the SELLER’s website and not to violate them. Otherwise, the BUYER shall be solely and fully responsible for any legal and criminal liabilities that may arise.
- The BUYER shall not use the SELLER’s website in any way that disrupts public order, violates public morality, disturbs or harasses others, or for any unlawful purpose, nor in a manner that infringes upon the material and moral rights of others. Additionally, the BUYER shall not engage in activities that prevent or hinder other members from using the services (such as spam, viruses, Trojan horses, etc.).
- The SELLER’s website may contain links to other websites and/or content that are not under the SELLER’s control and/or are owned and/or operated by third parties. These links are provided solely to facilitate access for the BUYER and do not constitute endorsement of any website or its operators, nor do they provide any guarantee regarding the information contained on the linked websites.
- The "Which Tea Are You?" test available on the Website has been prepared by experts and does not constitute any guarantee or commitment. The BUYER cannot use the results of this test and/or any information, recommendations, brewing and storage advice, etc., on the Website as grounds for a return.
- Sales cannot be made for more than 10 (ten) products at a time to Corporate BUYERS.
- The BUYER hereby accepts and undertakes that they shall not sell or list for sale the product(s) purchased under this contract in their own name, unless the SELLER has explicitly granted prior permission.
- The BUYER acknowledges and undertakes that the name "Turkish Tea Company" exclusively belongs to the SELLER and agrees not to use it for any commercial and/or personal purposes.
- This contract applies exclusively to sales made through the SELLER’s www.turkishteacompany.com.tr website and sales channels published by the SELLER on the Website, including telephone, email, "WhatsApp" communication line, and similar channels. Sales made through channels other than those specified are not covered by this contract, and the SELLER cannot be held responsible or liable for such sales.
- The SELLER determines product prices in accordance with the provisions of Law No. 6585 on the Regulation of Retail Trade and the regulations of the Unfair Price Evaluation Board, based on mandatory increases in stock, raw materials, production, packaging, marketing expenses, and costs. The SELLER reserves the right to change product prices or cancel orders.
- On the WEBSITE, the protection, confidentiality, processing and use of information, communications, and other related matters are governed by the "Personal Data Usage Policy," "Commercial Communication Rules," "Membership Agreement," and other applicable privacy rules, policies, and terms.
- In cases where the BUYER is a merchant, this Agreement, particularly Article 11 and other relevant provisions, shall not apply.
11. RIGHT OF WITHDRAWAL
- The BUYER; in the case of a distance contract related to the sale of goods, may exercise the right of withdrawal by notifying the SELLER within 14 (fourteen) days from the date of delivery of the goods to themselves or to the person/organization at the address they indicate, without assuming any legal or penal liability and without providing any reason. In the case of distance contracts related to the provision of services, this period begins from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the service has commenced with the consumer’s consent before the withdrawal period expires. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this agreement, the BUYER expressly acknowledges that they have been informed about the right of withdrawal.
- The withdrawal notification must be made to the SELLER at the contact addresses specified in Article 4 of this Agreement.
- In order to exercise the right of withdrawal, a written notification must be sent to the SELLER via registered mail with return receipt, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of "Products for Which the Right of Withdrawal Cannot Be Exercised" as regulated in this agreement. In case this right is exercised,
- The product delivered to a third party or to the BUYER must be returned complete and undamaged, together with its invoice, box, packaging, and any standard accessories, if applicable.
- The right of withdrawal applies to tea and similar products only if the protective elements such as packaging, tape, seal, or wrapping have not been opened after delivery. Otherwise, the return will not be accepted due to health and hygiene reasons. (Distance Contracts Regulation, Article 15/c)
- The BUYER is obliged to send the Product they wish to return by exercising the right of withdrawal to the SELLER via the Cargo company that delivered the Product, within 10 (ten) days from the notification of withdrawal. The SELLER is responsible for these return shipping costs.
- The SELLER shall refund all payments collected, including delivery costs to the BUYER if any, through the payment method used by the BUYER to purchase the Product, within 14 (fourteen) days from the date the SELLER receives the notification of the BUYER’s exercise of the right of withdrawal.
- If the value of the goods decreases due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages proportionate to the BUYER’s fault. However, the BUYER shall not be held responsible for any changes or deterioration arising from the proper use of the goods or products within the withdrawal period.
- If the withdrawal right is exercised and this causes the campaign limit amount set by the SELLER to be undercut, the discount amount benefited within the scope of the campaign will be canceled.
12. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
- Products that cannot be returned under the right of withdrawal include those prepared at the BUYER’s request or according to their explicit personal needs and are not suitable for return; underwear bottoms, swimwear bottoms, makeup products, disposable items, goods that are perishable or likely to expire soon; products whose packaging has been opened by the BUYER after delivery and which are unsuitable for return due to health and hygiene reasons; products that mix with other products after delivery and cannot be separated due to their nature; goods related to periodicals such as newspapers and magazines, except those provided under subscription agreements; services performed immediately in electronic form or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the BUYER. According to the Regulation, these products cannot be returned. Additionally, the right of withdrawal cannot be exercised for services that have begun with the consumer's consent before the withdrawal period ends, as stipulated by the Regulation.
- Cosmetic and personal care products, underwear, swimwear (bikini), books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (such as toner, cartridges, ribbons, etc.) must have their packaging unopened, and must not be tried, damaged, or used in order to be eligible for return.
13. DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on payments made by credit card, they accept, declare, and undertake that they will pay interest according to the credit card agreement with the card-issuing bank and will be responsible to the bank. In such cases, the relevant bank may pursue legal actions; claim related costs and attorney fees from the BUYER, and under all circumstances, if the BUYER defaults on their debt, the BUYER agrees, declares, and undertakes to compensate the SELLER for any damages and losses incurred due to the delayed payment of the debt.
14. TERMINATION
Subject to the Seller’s right of termination for just cause and the termination rights specified in other clauses of this Agreement,
- In the event of violation of the above-mentioned confidentiality rules, policies, and regulations,
- If the BUYER misrepresents themselves as a corporate entity in a sale that should be made as an individual, or as an individual in a sale that should be made as a corporate entity,
- In the event of a violation of the “Fair Trade Policy” on the INTERNET SITE,
The Seller’s right to terminate is reserved.
15. COMPETENT COURTS AND ENFORCEMENT OFFICES
This Agreement is governed by Turkish Law, and in disputes arising from the Agreement, the provisions of Law No. 6502 on Consumer Protection shall be applied in determining the competent and authorized jurisdiction. Within the monetary limits specified by the legislation, the consumer arbitration committee or consumer courts and enforcement offices located at the consumer’s place of residence or where the consumer transaction took place shall have jurisdiction.
16. EVIDENCE AGREEMENT
The BUYER acknowledges, declares, and undertakes that, in the event of any disputes arising from this Agreement, the SELLER’s official books and commercial records, as well as the electronic data and computer records kept in its own database and servers, shall constitute binding, definitive, and exclusive evidence. The BUYER acknowledges, declares, and undertakes that this clause constitutes an evidence agreement within the meaning of Article 193 of the Turkish Code of Civil Procedure No. 6100.
17. ENTRY INTO FORCE
The BUYER shall be deemed to have accepted all the terms and conditions of this Agreement upon making the payment for the order placed through the website. The SELLER is obliged to implement the necessary software arrangements to obtain the BUYER’s confirmation that this Agreement has been read and accepted on the website prior to the completion of the order.
SELLER:
BUYER:
DATE: